All cancellation requests must be made in writing and sent to our official communication channels, either by email or through the booking platform where your tour was originally confirmed. The effective date of your cancellation will be the date on which we receive your written request, not the date it was sent.
Verbal or informal requests (such as WhatsApp messages or phone calls) will not be considered valid unless followed up with a formal written notice.
Once your written cancellation request is received and acknowledged, the following cancellation fees will apply based on the number of days prior to the scheduled departure date:
| Days Before Departure | Cancellation Charges |
|---|---|
| More than 45 days | 40% of full payment per person |
| Within 45 days | 60% of full payment per person |
| Within 30 days | 100% of full payment per person (No refund) |
Please Note:
The above cancellation charges apply to the total cost of the tour per person.
Substituting one traveler for another will also be considered a cancellation and is subject to these same cancellation fees.
In addition to the cancellation charges mentioned above, any fees imposed by third-party service providers—such as hotels, airlines, cruises, railways, or payment gateways (e.g., credit card processing, UPI, banking fees)—will be deducted from the refund amount.
These charges may vary based on individual provider policies and could include:
Non-refundable hotel deposits
Airline cancellation penalties
Train ticket booking charges
Online payment processing fees
Bank transfer or international transaction charges
These charges are non-negotiable and will be communicated to you upon calculation of the final refund amount.
Once your tour has commenced, no refunds will be issued for any part of the package that is not used due to:
Late arrivals at the departure location
Early departure during the tour
Missed services, transportation, or activities
Voluntary withdrawal from the tour
Illness or personal emergencies that prevent participation
This includes, but is not limited to, costs associated with:
Hotel stays
Transfers and transportation
Meals
Entry tickets and activity fees
Local guide services
In case you are unable to travel on the scheduled dates but wish to reschedule the trip:
Rescheduling is subject to availability and applicable rebooking fees
Any increase in costs (due to seasonality, hotel rates, transport availability) must be borne by the client
The original cancellation policy still applies if rescheduling is not possible
We will do our best to accommodate such requests, but rescheduling is not guaranteed and is at the sole discretion of Shahu Tours.
The cancellation terms mentioned above are generally applicable to both group tours and custom packages, unless otherwise stated in your personal itinerary or agreement.
For large group bookings (more than 10 people), special cancellation terms may apply based on the advance arrangements required. You will be informed of these specific terms at the time of booking.
Shahu Tours shall not be liable to refund or compensate in events classified as Force Majeure, including but not limited to:
Natural disasters (floods, earthquakes, storms, etc.)
Epidemics or pandemics
War, terrorism, or civil unrest
Government-imposed travel bans or restrictions
Airline or transportation strikes or shutdowns
In such events, we will attempt to reschedule or offer credit notes for future travel where possible, but refunds may not be guaranteed depending on the involvement of third-party providers.
Once a cancellation has been approved:
Refunds will be processed via the original method of payment
Refund timelines may vary based on banking processes but are generally completed within 7 to 14 working days
You will receive written confirmation of your refund status and breakdown of deductions
For cash payments, refunds will be made through NEFT/IMPS to your registered bank account only, and official identification may be required.
If you have any questions or concerns regarding your refund or cancellation:
📧 Email: bookings@shahutours.com
📞 Phone: +91 77-3838-1099
🌐 Website: www.shahutours.com
Our customer support team will be happy to assist you with clarifications and updates on your cancellation status.
Shahu Tours reserves the right to update or amend this Refund and Cancellation Policy at any time without prior notice. We recommend reviewing this policy before confirming any travel booking.
Your booking implies acceptance of the terms listed above. Please ensure you have read, understood, and agreed to these conditions before confirming your trip.
